Privacy & Confidentiality Policy

Last updated: November 2025

1. Purpose of this Policy

Mostly Regulated Therapy and Cassandra Buchan are committed to protecting your privacy and safeguarding your personal and health information in accordance with the Personal Health Information Act (PHIA) of Manitoba and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2. Collection of Information

When you contact Mostly Regulated Therapy through this website, email, or phone, you may voluntarily provide personal information such as your:
- Name
- Email address or phone number
- Other details relevant to scheduling, inquiries, or therapy services

If you become a client, additional personal health information may be collected for therapeutic purposes. This information is stored and managed in accordance with PHIA and professional regulatory standards.

3. Use of Information

Your information is used solely for:
- Responding to inquiries and scheduling sessions
- Providing therapeutic services
- Managing administrative tasks related to your care
- Communicating updates related to your appointments or services

Personal or health information will never be sold, traded, or shared with third parties without your explicit consent, except where required by law.

4. Confidentiality in Therapy

All therapeutic information shared is confidential and protected under PHIA. Information may only be disclosed without consent in the following limited situations:
- When there is a risk of serious harm to yourself or others
- When there is suspected abuse or neglect of a child or vulnerable person
- When required by a court order or other legal obligation

Otherwise, your personal information remains private and secure.

5. Storage and Security

Client records are maintained using secure, encrypted, and password-protected electronic systems. Access to these records is restricted to authorized personnel only.

Emails and online contact forms are not encrypted. Please limit personal health details when communicating electronically.

6. Website Privacy

This website may collect basic information such as cookies or usage data to understand visitor engagement and improve accessibility. You may disable cookies through your browser settings at any time.

7. Access and Corrections

You have the right to access or request corrections to your personal or health information. To do so, please contact Cassandra Buchan directly.

8. Contact Information

For questions, concerns, or requests related to privacy and confidentiality, please contact:

Cassandra Buchan, HBSW, MMFT, RSW
Mostly Regulated Therapy
Email: cassandra@mostlyregulatedtherapy.com
Location: Winnipeg, Manitoba

If your concern is not resolved, you may contact:
Manitoba Ombudsman – PHIA Office
Phone: (204) 982-9130
Website: https://www.ombudsman.mb.ca/

9. Updates to this Policy

This policy may be updated periodically to reflect changes in legislation or practice. The date of the most recent update will always be listed at the top of this page.